Maack Management has established a corporate promise assuring that the guest comes first in every plan, decision and action. The organization’s success is inherently tied to guest satisfaction, be it revenue, profit, employee compensation, satisfaction scores or reputation. Ownership, management, employees and strategic partners are all required to embrace this promise.


Our Passion

Spa’s are our passion and love – being a servant, providing the most relaxing experience to our guests feels truly noble.” Kelly Maack- Managing Partner More »

What We Do

From concept development to facility planning to marketing strategies, M|M is a fully outsourced option for the spa, salon and fitness center of luxury hotels. More »

Who We Are

M|M is a leisure industry management company formed to capitalize on the combination of transforming human needs and the resulting emergence of the hybrid category within the wellness and spa industries. More »

Guest First Promise

Our comprehensive list of standards, requirements, protocols, policies, procedures, and training elements to govern our clients' guest experience. More »